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Haviland Broadband Answers
Your Burning Questions!
Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.
Frequently Asked Questions
What is the Affordable Connectivity Program (ACP)?
Congress recently created the Affordable Connectivity Program (ACP), a new, long-term $14 billion program that will replace the Emergency Broadband Benefit Program (EBB Program). Households enrolled in the EBB Program as of 12/31/21 will continue to receive their...
Haviland Tech Solutions – Business IT Services Terms and Conditions
Current Terms and Conditions Master Services Agreement Service Attachment for Managed Services Service Attachment for Access Control Services Service Attachment for Co-Managed Services Service Attachment for Compliance Services Service Attachment for Video...
Lifeline Support for Low-Income Households
Apply for Lifeline HERE! You will need to choose your state on the left-hand side of the screen, then click "Get Started". If you need to recertify, there is a separate link on the page to do that, but you will still need to choose your state on the left-hand...
Kansas Relay Center services for hearing impaired
The Kansas Relay Center facilitates communication with Kansans that have hearing and/or speech disabilities. These persons communicate with a telecommunications device for the deaf (TDD), a combination telephone/typewriter that enables the individual to type out his...
I pay for Caller ID so why don’t I receive Caller ID information on every call?
Certain types of telephone equipment or phone calls are currently incompatible with Caller ID technology; e.g. automatic dialing systems, cell phones, etc.
Call Features
The following features are automatically included in our $5 Call Feature Bundle. Caller ID Call Waiting 3-way calling You may choose to add as many additional features to the bundle for no extra charge. Some of our most popular include: Basic Voice Mail Smart...
Beyond Broadband Network Coverage
All of Haviland Broadband's internet packages now come standard with our Beyond Broadband Network Coverage. With this coverage, you will not be charged for a technician to come to your home or business and isolate a problem with your service, nor will you pay any...
Can I bring my own router?
Customers may bring their own router. We recommend dual band (2.4GHz and 5GHz) routers using the 802.11ac standard for optimal in-home performance.
What does the E-911 Surcharge cover?
The E-911 surcharge is a state/local government charge to fund emergency 911 services, such as fire and rescue.
This is my first month of service and it looks like I have been double billed. Is this correct?
If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...
What is the federal “Access Recovery Charge” (ARC) listed on my bill?
In addition to serving our customers within our exchange, Haviland Broadband provides infrastructure access to other communication carriers. These carriers are required to pay Haviland Broadband when their traffic uses our network. The FCC has mandated reductions in...
How do I dispute Pay-Per-Call billing errors?
For 900 billing disputes or inquiries, a number will appear with the call detail on your phone bill. You have 60 days from the date of the bill to dispute a 900-billing error. You have the right to withhold payment of the disputed 900 charges during the billing error...
What is the Kansas Universal Service Fund (KUSF)?
The KUSF charge was mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge also supports the Lifeline program, Kansas Relay Services, Telecommunications Access Program...
How does Haviland Fiber impact the equipment and wiring installed by the current telephone/DSL provider in Greensburg?
The city of Greensburg has historically been served with landline telephone and DSL internet by AT&T. AT&T is responsible for their copper cables in the utility right-of-ways (under the streets and in alleyways) and for the copper cables that run from...
Fiber Construction Terminology
Below are some basic terms used when discussing the construction of our fiber to the premises project. What is a mainline? Haviland Broadband is working to lay mainline fiber in utility right-of-ways. This means that the primary line is buried in alley ways and...
I rent my home. Can I still sign-up for services?
Adding fiber optic Internet service to a property is a great investment for the owner by increasing property values. It also requires that we dig on the property, install a device on the outside of the home, and possibly add a small entry hole into the side of...
I am a Greensburg or Coldwater resident. If I get a phone from Haviland, will I be able to keep my current number?
Haviland Broadband will be able to port your current 723 or 582 number, allowing you to keep your current number. We will also be able to obtain 723 or 582 numbers for new customers who don't currently have a landline. Please Note: Phone services in Greensburg...
What types of burial techniques will be used on my property?
There are 3 main methods used to bury cable on a customer's property. Vibratory Plow - An extremely narrow trench is created, doing very little damage to the ground’s surface, while the need for back-filling is completely eliminated. A plow with a long,...
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Haviland Broadband Blog Posts
6 Simple Steps to Enhance Your Email Security
Email is a key communication tool—and a prime target for cyberattacks. Strengthen security by using strong passwords, enabling 2FA, avoiding suspicious links, keeping software updated, encrypting sensitive emails, and monitoring account activity. Stay safe and protect your data!
6 Helpful Tips to Troubleshoot Common Business Network Issues
Network downtime can be costly, but troubleshooting common issues can prevent major disruptions. Start by identifying the problem, inspecting physical connections, testing network connectivity, and reviewing configurations. For wireless networks, monitor for interference and ensure security updates are in place.
Essential Settings to Maximize Your Microsoft 365 Experience
Unlock the full potential of Microsoft 365! Optimize email, enhance team collaboration, boost security, and automate workflows to maximize productivity.
8 Strategies for Tackling Technical Debt at Your Company
Is your software system tangled with patches and workarounds? It’s time to tackle technical debt. Learn 8 strategies to boost efficiency.
Don’t be a Victim – Common Mobile Malware Traps
Your smartphone holds sensitive data and is a prime target for cybercriminals. Learn how to spot mobile malware traps and protect your device!
Windows 10: The Final Countdown
Windows 10’s end of support is approaching on October 14, 2025, making it essential to upgrade to Windows 11 to maintain security, performance, and compatibility. The new operating system offers enhanced features, improved multitasking, and a modern interface. Upgrading early minimizes risks like increased vulnerability and compatibility issues, ensuring a smoother transition. Before upgrading, check if your PC meets the hardware requirements, back up your data, and follow the upgrade instructions. If needed, seek professional assistance to ensure a seamless upgrade process and avoid last-minute disruptions.
Things to Consider Before Buying a Used Laptop
Buying a used laptop can save you money, but it comes with risks. By following a careful evaluation process, you can avoid costly mistakes. Assess the laptop’s condition, check the battery life, verify internal components, and research the seller. Understanding your needs and setting a budget will also help you make a well-informed decision. Always test the laptop thoroughly and consider future upgrade options to ensure you’re getting the best value for your purchase.
A Guide to Task Automation for Small Enterprises
Running a small business involves juggling numerous tasks, but task automation can help reclaim valuable time and boost productivity. Automate repetitive tasks to enhance efficiency, reduce errors, and save money, allowing your team to focus on what matters most. Start small, choose the right tools, and train your team to embrace this powerful strategy for growth.
8 Tips for Safeguarding Your Gadgets While Traveling
Traveling with technology is essential but comes with risks. Protect your devices with these top tips, from using protective cases to staying cautious with public Wi-Fi. Ensure your gadgets stay safe on the go!
Tech-Savvy Workspaces: How Technology Drives Office Productivity
Modern offices thrive on tech, boosting productivity, streamlining workflows, and enhancing collaboration. Is your workspace tech-savvy enough?