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Haviland Broadband Answers

Your Burning Questions!

Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.

Frequently Asked Questions

Wholesale Pricing

Haviland Telephone Co., Inc. is a participant in NECA Tariff 5 and utilizes its rate band pricing for wholesale/circuit services within our regulated exchange boundaries. These rates are updated annually in July.  Please contact Millie Hannan for current pricing.

Terms, Conditions and Internet Acceptable Use

Haviland Broadband - Voice Service Terms and Conditions The provision of voice service by the company assumes that only legitimate calls will be originated or terminated.  It is illegal when a caller transmits misleading or inaccurate caller ID information...

Statement of Non-discrimination

Haviland Broadband provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status,...

Our Promise to Protect Your Privacy

In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of...

What is the Emergency Broadband Benefit (EBB)?

12/21/2021 UPDATE:  The temporary credit known as the Emergency Broadband Benefit (EBB) will be replaced by the Affordable Connectivity Program (ACP) as of 1/1/21.  WHAT'S CHANGING? The maximum monthly benefit will change from $50 per month to $30 per month...

Basic Voice Mail

Basic Voice Mail can be added to our $5 call feature bundle at no additional charge.   Basic Voicemail Setup Instructions NXX is the first three digits of your phone number, excluding area code.  For example, the NXX for Haviland is 862. To Access your...

Smart Telemarketer Shield

Smart Telemarketer Shield can be added to our $5 call feature bundle at no additional charge. If you've grown weary of annoying calls or unwanted telemarketing calls, Haviland Broadband has great news! Smart Telemarketer Shield effectively screens telemarketing and...

If my power goes out, will my phone still work?

In the event of an electrical power outage, your voice service (including your access to 911/E911 and any medical and security monitoring services that depend on it) may be unavailable if a battery backup is not installed, fails or is exhausted after several hours. It...

How do I avoid unwanted telemarketer calls?

The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state law enforcement officials. Registration for your home or...

Using Haviland Broadband’s eBill Online Bill Pay System

With eBill, you can:   -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History   You can access E-bill from our website (www.havilandbroadband.com)...

Options for setting up recurring bill payments

Haviland Broadband offers several ways for you to set up recurring bill payment.  We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...

What is the interstate access charge listed on my bill?

A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in construction and maintaining the local network. Current monthly charges are $6.50 for...

What taxes are included on my bill?

Your bill includes the 3% federal excise tax levied by the federal government that applies to all telecom services, not just local service. In addition, there is a 6.5% state tax, and varying local and/or municipal governments impose taxes on telecom services and, if...

Coldwater BAG3 Press Release

Haviland Broadband is pleased to announce a Broadband Acceleration Grant (BAG) award through the Kansas Office of Broadband Development (KOBD).  The proposed service area covers approximately 9 miles north of Coldwater along Highway 183 in rural Comanche County. These...

LINC Kiowa County Press Release

Haviland Broadband, in partnership with Kiowa County Economic Development Foundation (KCED) and the City of Greensburg, is pleased to announce a Lasting Infrastructure & Network Connectivity (LINC) grant award through the Kansas Office of Broadband Development (KOBD)....

Fiber Construction Terminology

Below are some basic terms used when discussing the construction of our fiber to the premises project. What is a mainline? Haviland Broadband is working to lay mainline fiber in utility right-of-ways.  This means that the primary line is buried in alley ways and...

I rent my home. Can I still sign-up for services?

Adding fiber optic Internet service to a property is a great investment for the owner by increasing property values.  It also requires that we dig on the property, install a device on the outside of the home, and possibly add a small entry hole into the side of...

2024 Fiber Plans

Haviland Broadband has exciting news! Haviland Broadband has been awarded both the Broadband Acceleration Grant (BAG) 3 AND the Lasting Infrastructure & Network Connectivity (LINC) grant we applied for. This means several big fiber projects in 2024 and beyond. You...

How do I report a trouble after hours?

Please call our office after-hours to report a service outage, 800-339-8052.  Press 1 to speak to one of our after-hours dispatch, or stay on the line to leave a message in our general mail box.  The dispatcher will notify our on-call technician who will follow-up...

Our History

Since Haviland Telephone Company, now Haviland Broadband, was acquired by the Ellis family 71 years ago, many improvements, expansions and enhanced services have been added bringing the total subscribers to over 2600. Haviland Broadband currently serves the following...

Haviland Broadband Blog Posts

Introducing the New Microsoft Planner

Calendars, task lists, and project planning are important business tools. Many people have turned to Microsoft’s apps to power these processes including Planner, Microsoft To Do, and Project for the web. These tools help keep processes on track and enable task...

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