Services

Basic Voice Mail

Basic Voice Mail can be added to our $5 call feature bundle at no additional charge.   Basic Voicemail Setup Instructions NXX is the first three digits of your phone number, excluding area code.  For example, the NXX for Haviland is 862. To Access your...

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Smart Telemarketer Shield

Smart Telemarketer Shield can be added to our $5 call feature bundle at no additional charge. If you've grown weary of annoying calls or unwanted telemarketing calls, Haviland Broadband has great news! Smart Telemarketer Shield effectively screens telemarketing and...

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If my power goes out, will my phone still work?

In the event of an electrical power outage, your voice service (including your access to 911/E911 and any medical and security monitoring services that depend on it) may be unavailable if a battery backup is not installed, fails or is exhausted after several hours. It...

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How do I avoid unwanted telemarketer calls?

The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state law enforcement officials. Registration for your home or...

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Kansas Relay Center services for hearing impaired

The Kansas Relay Center facilitates communication with Kansans that have hearing and/or speech disabilities. These persons communicate with a telecommunications device for the deaf (TDD), a combination telephone/typewriter that enables the individual to type out his...

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Call Features

The following features are automatically included in our $5 Call Feature Bundle. Caller ID Call Waiting 3-way calling You may choose to add as many additional features to the bundle for no extra charge. Some of our most popular include: Basic Voice Mail Smart...

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Beyond Broadband Network Coverage

All of Haviland Broadband's internet packages now come standard with our Beyond Broadband Network Coverage. With this coverage, you will not be charged for a technician to come to your home or business and isolate a problem with your service, nor will you pay any...

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Can I bring my own router?

Customers may bring their own router.  We recommend dual band (2.4GHz and 5GHz) routers using the 802.11ac standard for optimal in-home performance.

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Will Haviland Fiber work with Wi-Fi?

Yes, it works with standard Wi-Fi routers. Wi-Fi is slower than wired connections and Wi-Fi connection speeds can vary based on technology, distance, and other factors. For the best Wi-Fi experience, a Wi-Fi router and user device should meet the latest 802.11ac...

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What type of business products are available?

Small businesses can select asymmetrical broadband and basic telephone products using our website.  If your business is interested in larger symmetrical services, private connections between multiple locations, or multi-phone system, we can help you as well.  Please...

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What speeds and prices are available?

The best way to check speeds and prices for your specific address, is to enter your address on our Home Page. Once you put your address in and verify the location, you will be able to see what products we offer there. This can be done BEFORE putting in any personal...

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How much broadband speed do I need?

Activities such as online gaming and streaming videos (such as Netflix, Hulu, YouTube, etc.) use more bandwidth, causing files to take longer to load. If you have multiple devices that will be streaming this type of content simultaneously on a regular basis, you may...

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What is “Mbps” and how much is right for you?

Mbps, or megabits per second, is the speed of your Internet connection. Think of it like a pipe. Higher Mbps indicates a bigger pipe which will load web pages faster, allow more devices to run on the same connection simultaneously, and enable fast download speeds for...

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Why should I use a surge protector or battery backup?

A good surge protector might cost you $40. A very basic battery backup will cost you anywhere from $60-$100. That might seem like a lot of money but consider this: A modem can cost as much as $75. A new monitor will cost you somewhere around $100 at the very least,...

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What is adware and spyware, and how do I get rid of it?

Adware and spyware is software that is downloaded via the Internet or email. Sometimes you will click ‘yes’ on something you haven’t read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of...

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Why should I use antivirus software?

There are a lot of people out there whose sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, which makes it attractive to virus makers. In fact, you should not use a windows...

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Why is it important to do my updates?

It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer’s health is periodically run Windows Update, and keep your antivirus software up to date.

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How can I keep my kids safe on the Internet?

First and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. Next, buy some parental control software. These programs will allow you to control the content your kids’...

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Why am I having trouble accessing the Internet?

There are three possible reasons you cannot connect: Modem issues, physical link issues, and end user device issues. Here we will help you troubleshoot possible modem or physical link issues. Turn off the modem. Wait 5 seconds and turn it back on, then wait a two...

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Why doesn’t Haviland Broadband actively filter email?

The answer is we do. We filter the mail coming into your havilandtelco.com email account for most known viruses, and do a lot of junk mail filtering on the server side. Unfortunately, this is not enough to catch everything you can get from your email. That's why virus...

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What can I do about all this Spam?

Haviland Broadband provides spam prevention on our email server. Unfortunately, spammers change tactics as often as possible to avoid detection and it is a game of cat and mouse. The spam detection rules are automatically updated on a regular basis in both filters to...

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