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Haviland Broadband Answers
Your Burning Questions!
Okay, maybe not “burning” questions. Browse the topics below or use the search feature to find articles and blog posts answering some of our most frequently asked questions.
Frequently Asked Questions
Wholesale Pricing
Haviland Telephone Co., Inc. is a participant in NECA Tariff 5 and utilizes its rate band pricing for wholesale/circuit services within our regulated exchange boundaries. These rates are updated annually in July. Please contact Millie Hannan for current pricing.
Terms, Conditions and Internet Acceptable Use
Haviland Broadband - Voice Service Terms and Conditions The provision of voice service by the company assumes that only legitimate calls will be originated or terminated. It is illegal when a caller transmits misleading or inaccurate caller ID information...
Statement of Non-discrimination
Haviland Broadband provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status,...
Our Promise to Protect Your Privacy
In the course of serving you, our company may collect information available to us solely by virtue of our relationship with you; such as telecommunications services you purchase, including the type, destination, technical configuration, location and amount of use of...
What is the Emergency Broadband Benefit (EBB)?
12/21/2021 UPDATE: The temporary credit known as the Emergency Broadband Benefit (EBB) will be replaced by the Affordable Connectivity Program (ACP) as of 1/1/21. WHAT'S CHANGING? The maximum monthly benefit will change from $50 per month to $30 per month...
Basic Voice Mail
Basic Voice Mail can be added to our $5 call feature bundle at no additional charge. Basic Voicemail Setup Instructions NXX is the first three digits of your phone number, excluding area code. For example, the NXX for Haviland is 862. To Access your...
Smart Telemarketer Shield
Smart Telemarketer Shield can be added to our $5 call feature bundle at no additional charge. If you've grown weary of annoying calls or unwanted telemarketing calls, Haviland Broadband has great news! Smart Telemarketer Shield effectively screens telemarketing and...
If my power goes out, will my phone still work?
In the event of an electrical power outage, your voice service (including your access to 911/E911 and any medical and security monitoring services that depend on it) may be unavailable if a battery backup is not installed, fails or is exhausted after several hours. It...
How do I avoid unwanted telemarketer calls?
The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state law enforcement officials. Registration for your home or...
What is included in the cost of my local telephone service?
With local telephone service, you can call any local numbers as well as any toll free numbers (usually begin with 1-800) and 911. You may also receive incoming calls whether they are from local or long distance numbers.
I already have an account with Haviland Broadband for eBill. Do I need to set up a different account to pre-register?
Yes. While you can use the same username and password for this new account, it will not automatically be set up just because you are currently a customer. If you are already a customer and have an account set up to check and pay your bill, it is strictly for...
Using Haviland Broadband’s eBill Online Bill Pay System
With eBill, you can: -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History You can access E-bill from our website (www.havilandbroadband.com)...
Options for setting up recurring bill payments
Haviland Broadband offers several ways for you to set up recurring bill payment. We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...
What is the interstate access charge listed on my bill?
A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in construction and maintaining the local network. Current monthly charges are $6.50 for...
What taxes are included on my bill?
Your bill includes the 3% federal excise tax levied by the federal government that applies to all telecom services, not just local service. In addition, there is a 6.5% state tax, and varying local and/or municipal governments impose taxes on telecom services and, if...
Do you offer classes on how to improve my computer and digital skills?
While we do not offer classes in-house, there are many resources available. One of those resources is the Workforce Alliance of South Central Kansas. Whether you're looking to boost your career or just feel more confident online, their programs are a great option....
LINC Grant Ribbon Cutting Ceremony
December 9, 2024 FOR IMMEDIATE RELEASE Haviland Broadband Announces Ribbon-Cutting Ceremony for Fiber Optic Deployment Funded by Kansas LINC Grant [Haviland, KS] – [12/9/2024] – Haviland Broadband is pleased to announce a ribbon-cutting ceremony to celebrate the...
Free Wi-fi Hotspots
Coldwater BAG3 Press Release
Haviland Broadband is pleased to announce a Broadband Acceleration Grant (BAG) award through the Kansas Office of Broadband Development (KOBD). The proposed service area covers approximately 9 miles north of Coldwater along Highway 183 in rural Comanche County. These...
LINC Kiowa County Press Release
Haviland Broadband, in partnership with Kiowa County Economic Development Foundation (KCED) and the City of Greensburg, is pleased to announce a Lasting Infrastructure & Network Connectivity (LINC) grant award through the Kansas Office of Broadband Development (KOBD)....
2025 Fiber Plans
Haviland Broadband has exciting news! Haviland Broadband has been awarded both the Broadband Acceleration Grant (BAG) 3 AND the Lasting Infrastructure & Network Connectivity (LINC) grant we applied for. This means several big fiber projects in 2024 and beyond. You...
How do I report a trouble after hours?
Please call our office after-hours to report a service outage, 800-339-8052. Press 1 to speak to one of our after-hours dispatch, or stay on the line to leave a message in our general mail box. The dispatcher will notify our on-call technician who will follow-up...
Our History
Since Haviland Telephone Company, now Haviland Broadband, was acquired by the Ellis family 71 years ago, many improvements, expansions and enhanced services have been added bringing the total subscribers to over 2600. Haviland Broadband currently serves the following...
Haviland Broadband Blog Posts
Do You Really Need Dark Web Monitoring?
Dark web monitoring protects your data by detecting stolen info like passwords and credit cards, helping you act quickly to secure your identity.
Watch Out for Google Searches – Malvertising is on the Rise
Malvertising, or malicious online ads, exploits platforms like Google and social media to mislead users into clicking harmful links or visiting fraudulent sites. To stay safe, scrutinize URLs, visit sites directly, use DNS filters, avoid logging in or downloading from ads, and ignore suspicious phone numbers. Stay informed and share knowledge to enhance cybersecurity awareness.
8 Steps to Take When You Get a Notice Your Data was Breached
Data breaches are common, exposing sensitive info like SSNs or credit card details. Protect yourself: verify breach notices, update passwords, enable MFA, monitor accounts, freeze credit, review notifications, secure devices, and stay alert for phishing.
How Can Small Businesses Embrace the Cashless Revolution
Cashless payments are the future. With wallets like Apple Pay and Google Pay in demand, small businesses must adapt to stay competitive. Benefits include faster transactions, enhanced security, and better customer experiences. Go cashless to thrive!
Guide to Smart Windows 11 Settings to Boost Your Productivity
Windows 11 is gaining traction, with over 31% market share as of August 2024. Upgrade and maximize productivity with features like customizable Start Menus, Snap Layouts, Virtual Desktops, and Focus Assist. Unlock the full potential of your workflow!
5 New Trends from a Study on the State of AI at Work
AI is transforming workplaces, boosting efficiency, and driving growth. With 75% of workers using AI, businesses must adopt it thoughtfully, upskill teams, and address ethics like transparency and privacy to unlock potential and stay competitive.
Top Technologies Transforming Customer Service Today
As customer expectations evolve, businesses must leverage innovative technologies to stay competitive. Tools like AI, cloud-based platforms, omnichannel support, and RPA are transforming customer service by improving efficiency, personalization, and satisfaction. These solutions not only enhance the customer experience but also streamline operations, allowing companies to deliver faster, more reliable service.
Navigating the Challenges of Data Lifecycle Management
Managing data throughout its lifecycle—creation, storage, use, sharing, archiving, and deletion—is critical for businesses. Effective DLM ensures data security, compliance, and operational efficiency. Overcoming challenges like data volume, security risks, and retention policies helps maximize value and reduce risks.
Data Breach Damage Control – Avoid These Pitfalls
A quick, well-managed response is critical after a data breach. Delayed actions, poor communication, and ignoring legal requirements can worsen the impact. Prioritize fast containment, transparent communication, stakeholder support, and compliance with regulations to protect your reputation and minimize damage.
Copilot in Teams – New Features, Agents, and More
Microsoft Teams continues evolving with AI-driven Copilot, streamlining workflows and improving productivity. New features include smarter task management, automated meeting summaries, and specialized agents to handle routine tasks. Teams now offers faster insights, better communication, and seamless workflow management, unlocking new business value.