Services

Basic Voice Mail can be added to our $5 call feature bundle at no additional charge.   Basic Voicemail Setup Instructions NXX is the first three digits of your phone number, excluding area code.  For example, the NXX for Haviland is 862. To Access your...

Smart Telemarketer Shield can be added to our $5 call feature bundle at no additional charge. If you've grown weary of annoying calls or unwanted telemarketing calls, Haviland Broadband has great news! Smart Telemarketer Shield effectively screens telemarketing and...

In the event of an electrical power outage, your voice service (including your access to 911/E911 and any medical and security monitoring services that depend on it) may be unavailable if a battery backup is not installed, fails or is exhausted after several hours. It...

The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state law enforcement officials. Registration for your home or...

With local telephone service, you can call any local numbers as well as any toll free numbers (usually begin with 1-800) and 911. You may also receive incoming calls whether they are from local or long distance numbers.

The Kansas Relay Center facilitates communication with Kansans that have hearing and/or speech disabilities. These persons communicate with a telecommunications device for the deaf (TDD), a combination telephone/typewriter that enables the individual to type out his...

Certain types of telephone equipment or phone calls are currently incompatible with Caller ID technology; e.g. automatic dialing systems, cell phones, etc.

The following features are automatically included in our $5 Call Feature Bundle. Caller ID Call Waiting 3-way calling You may choose to add as many additional features to the bundle for no extra charge. Some of our most popular include: Basic Voice Mail Smart...

All of Haviland Broadband's internet packages now come standard with our Beyond Broadband Network Coverage. With this coverage, you will not be charged for a technician to come to your home or business and isolate a problem with your service, nor will you pay any...

Customers may bring their own router.  We recommend dual band (2.4GHz and 5GHz) routers using the 802.11ac standard for optimal in-home performance.

Yes, it works with standard Wi-Fi routers. Wi-Fi is slower than wired connections and Wi-Fi connection speeds can vary based on technology, distance, and other factors. For the best Wi-Fi experience, a Wi-Fi router and user device should meet the latest 802.11ac...

Small businesses can select asymmetrical broadband and basic telephone products using our website.  If your business is interested in larger symmetrical services, private connections between multiple locations, or multi-phone system, we can help you as well.  Please...

The best way to check speeds and prices for your specific address, is to enter your address on our Home Page. Once you put your address in and verify the location, you will be able to see what products we offer there. This can be done BEFORE putting in any personal...

Activities such as online gaming and streaming videos (such as Netflix, Hulu, YouTube, etc.) use more bandwidth, causing files to take longer to load. If you have multiple devices that will be streaming this type of content simultaneously on a regular basis, you may...

Mbps, or megabits per second, is the speed of your Internet connection. Think of it like a pipe. Higher Mbps indicates a bigger pipe which will load web pages faster, allow more devices to run on the same connection simultaneously, and enable fast download speeds for...

A good surge protector might cost you $40. A very basic battery backup will cost you anywhere from $60-$100. That might seem like a lot of money but consider this: A modem can cost as much as $75. A new monitor will cost you somewhere around $100 at the very least,...

No way! We want you to use and enjoy your broadband connections. There are no caps or limits to the amount of data you can send or receive.

Adware and spyware is software that is downloaded via the Internet or email. Sometimes you will click ‘yes’ on something you haven’t read carefully, and that will load the software. Or you may have opened a spam email that had the software attached to it. A lot of...

There are a lot of people out there whose sole purpose in life is to make other people miserable. Viruses are a perfect example of this. Windows is the most common PC operating system, which makes it attractive to virus makers. In fact, you should not use a windows...

It's as important to keep your software up to date as it is to change the oil in your car. The two most important things you can do to maintain your computer’s health is periodically run Windows Update, and keep your antivirus software up to date.

At installation, our technicians do their best to centrally locate your wireless modem. Sometimes in larger houses, the areas furthest from the modem experience signal weakness. In this case, we highly recommend placing a Wi-Fi extender halfway between your modem and...

First and foremost, educate them about the dangers of using the web without supervision. Education is the most powerful security you can provide your children. Next, buy some parental control software. These programs will allow you to control the content your kids’...

A lot of factors can contribute to slow download speeds such as computer processor speed, operating system, memory, number of programs running in the background, open applications, updates downloading, number of computers on the same modem, and activity at the website...

There are three possible reasons you cannot connect: Modem issues, physical link issues, and end user device issues. Here we will help you troubleshoot possible modem or physical link issues. Turn off the modem. Wait 5 seconds and turn it back on, then wait a two...

Yes. Internet service with Haviland Broadband provides you with a wireless router that connects directly to the Internet connection. You can connect to this router directly using an Ethernet cable or wirelessly. Your technician will assist you with this at...

We don't provide filters for your Internet access because filtering can limit you as much or more than it protects you. We feel that our customers are the best judges of what they want to use their Internet connections for, and we want to make sure you have as much...

Typically, this means that the server hosting the web page you’re trying to access may be “down” or that the web page has moved. Verify that you have the correct URL. Alternately, the web page you’re trying to access is too busy. Try waiting a few minutes and then...

Yes. Internet service with Haviland Broadband provides you with a wireless router that connects directly to the connection. You can connect to this router using Ethernet cable or wirelessly. Your technician will assist you with this at installation. If you have...

You’re free to use your own modem if it’s compatible with our systems. Our technicians can assist you at installation or during normal business hours. If you would like to do it yourself, you will need to know the following information: VPI = 0 VCI = 35 Wan link type...

Your password is written on the copy of your contract you received when your Internet was first installed. Router passwords are kept on file at our office, so if you cannot locate your contract, please call us during business hours for assistance.