Billing

Yes. While you can use the same username and password for this new account, it will not automatically be set up just because you are currently a  customer. If you are already a customer and have an account set up to check and pay your bill, it is strictly for...

With eBill, you can:   -View your Statement-Pay your Bill (Check, Credit or Debit Card)-Set up Automatic Recurring Payments (any date of your choosing)-View Payment History   You can access E-bill from our website (www.havilandbroadband.com)...

Haviland Broadband offers several ways for you to set up recurring bill payment.  We can facilitate funds transfers from checking and savings accounts, or from a debit or credit card. This can be done through our office or online using our eBill system. Payments set...

A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in construction and maintaining the local network. Current monthly charges are $6.50 for...

Your bill includes the 3% federal excise tax levied by the federal government that applies to all telecom services, not just local service. In addition, there is a 6.5% state tax, and varying local and/or municipal governments impose taxes on telecom services and, if...

The E-911 surcharge is a state/local government charge to fund emergency 911 services, such as fire and rescue.

If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...

In addition to serving our customers within our exchange, Haviland Broadband provides infrastructure access to other communication carriers. These carriers are required to pay Haviland Broadband when their traffic uses our network. The FCC has mandated reductions in...

For 900 billing disputes or inquiries, a number will appear with the call detail on your phone bill. You have 60 days from the date of the bill to dispute a 900-billing error. You have the right to withhold payment of the disputed 900 charges during the billing error...

The KUSF charge was mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge also supports the Lifeline program, Kansas Relay Services, Telecommunications Access Program...

The following table explains the various sections of your bill from Haviland Broadband. The first page of your billing statement summarizes your monthly activity. 1.IdentificationThis information appears on every page of your bill. It includes your name, account...