Billing, Frequently Asked Questions, Haviland Broadband
Your bill includes the 3% federal excise tax levied by the federal government that applies to all telecom services, not just local service. In addition, there is a 6.5% state tax, and varying local and/or municipal governments impose taxes on telecom services and, if...
Billing, Frequently Asked Questions, Haviland Broadband
The E-911 surcharge is a state/local government charge to fund emergency 911 services, such as fire and rescue.
Billing, Frequently Asked Questions, Haviland Broadband
If you are a new customer or if you are getting a new service hooked up, your bill will be prorated for the remainder of that month you signed up in, plus the fees for the following month’s services. This is due to communication services being billed one month in...
Billing, Frequently Asked Questions, Haviland Broadband
In addition to serving our customers within our exchange, Haviland Broadband provides infrastructure access to other communication carriers. These carriers are required to pay Haviland Broadband when their traffic uses our network. The FCC has mandated reductions in...
Billing, Frequently Asked Questions, Haviland Broadband
For 900 billing disputes or inquiries, a number will appear with the call detail on your phone bill. You have 60 days from the date of the bill to dispute a 900-billing error. You have the right to withhold payment of the disputed 900 charges during the billing error...
Billing, Frequently Asked Questions, Haviland Broadband
The KUSF charge was mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge also supports the Lifeline program, Kansas Relay Services, Telecommunications Access Program...
